Terms of service.

These Terms of Service ("Terms") govern your use of the Golden Horizon website and any reservations you make with us. By booking a flight or creating an account, you agree to these Terms and to our Privacy Policy.

We may update these Terms occasionally. Material changes will be announced at least 14 days before they take effect, and the "last updated" date at the top of this page will reflect the latest revision.

A reservation is confirmed only when payment is received in full or, for "pay at agency" bookings, when our concierge sends a written confirmation. Quoted prices include all applicable taxes and the inclusions listed for your chosen package.

Paying online at checkout takes 10% off the basket price. Paying at the agency keeps the displayed price.

• Bookings are held in your name and are not transferable without our written approval.
• The lead passenger must be 18 or older and present photo ID at the launch field.
• Per-passenger weights collected at booking are required for basket weight-and-balance and may be re-checked at the field.

Plans change. Our cancellation policy:

• Cancel 48+ hours before departure-free, full refund.
• Cancel within 48 hours-50% charge.
• Cancel within 24 hours or no-show-100% charge.
• If we cancel for weather, operational, or safety reasons, you are always refunded in full or rebooked at no charge.

Rescheduling is free up to 24 hours before departure, subject to availability.

Hot air ballooning is weather-dependent. The pilot-in-command has final, non-negotiable authority to delay, abort, or land a flight for any reason connected to safety. Their judgement is not subject to refund disputes.

A weather-driven cancellation is communicated by 16:00 the day before for morning flights, or by 04:30 on the morning of the flight if conditions change overnight.

We may refuse boarding, decline to launch, or remove a passenger from the basket if they are intoxicated, behave dangerously, or refuse pilot instructions. No refund is owed in such cases.

Pregnant guests in the third trimester, guests with recent serious injuries, and guests who cannot stand for an hour are asked to consult us before booking.

Hot air ballooning carries inherent risks that cannot be fully eliminated even with best practices. By flying with us, you acknowledge these risks and accept them. The signed liability waiver sets out the specific releases that apply.

To the maximum extent permitted by law, our total liability under these Terms for any single booking is limited to the amount you paid for that booking.

The Golden Horizon name, logo, and website content (text, photography, and design) belong to Golden Horizon Ballooning Ltd. You may share photos and videos taken on the flight on personal social media; commercial use requires our written permission.

These Terms are governed by the laws of England and Wales. Disputes that cannot be resolved by good-faith conversation will be heard by the courts of England and Wales. Flights themselves are operated in Morocco and remain subject to the Moroccan civil aviation authorityand to Moroccan air law. Nothing in this section limits any non-waivable consumer rights you have in your country of residence.